Contact

  • 02 6655 9998
  • 8 Hyde St Bellingen NSW
  • 2454 Australia
  • email us

Category: tips & tricks

Getting started with Twitter

If you haven’t discovered Twitter yet, then it is about time you did!!  Twitter can be a fantastic way to network with your customers or other service providers.  There is a heep of help resources on Twitter out there to help you get started.  We found this great how to video by Howcast which shows you all the basics.

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Saving images for email & the web

Before adding new images to your web page or emailing them it’s a good idea to do some basic image optimising to speed up the upload process and to better manage the images.

Image Sizes

If your images are too large it will be difficult to upload them to your web server. Depending on your settings digital camera images can be several megabytes – too big to upload across your Internet connection efficiently! Use these rough guidelines…

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What are standard printing sizes?

We try where possible to provide cost effective printing solutions for our clients.  We therefore try to stick to standard print sizes.  Standard print sizes and stocks allow printers to combine print runs and therefore save the cost per run.  This cost saving is then passed onto the client, that you!!

Below are the common sizes we work within for popular business stationary:

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How long does printing take?

We normally allow for around 3-4 working days from approval to delivery for items such as:

  • Business cards
  • Compliment slips
  • Letterheads
  • DL brochures

The following items may take 5-10 days to deliver:

  • Folded multipage newsletters
  • Large orders that require road freight to destination
  • Multipage perfect bound or stapled prospectus
  • Recycled stocks
  • Gloss laminated business cards
  • Document folders
  • Envelopes all sizes

My website is down

If your website is down, first of all don’t panic!!

Please run through the following:

Is your domain name still current?

If your domain name has expired you will not be able to access your site or emails

Is your hosting account still current?

If your hosting account has expired your site will be offline.

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Cant access your emails?

If you cant access your emails please check the following:

If this is a new email account and you are having trouble setting up please give us a call and we can guide you through the process.

If this is an existing account:

A quick fix can simply be to restart you internet modem or PC (switch it off and wait for 60 seconds) if this does not work:

Can you access the Internet?

if NO, please contact your Internet Service Provider as this is a problem with your internet connection.

if YES, can you access your own website?

if NO, please let our team know by emailing us here or calling 026655 9998.

If you can see your website and browse the Internet but still cant receive emails then let our team know by emailing us here or calling 026655 9998. continue reading »

Using HORDE to access your emails

Connecting to your WebMail interface is realy easy. Simply point your web browser to http://www.yourdomain/webmail/, where ‘yourdomain’ is the name of your domain. Note that the trailing slash here is critical – without it you’ll receive an error page.

You should receive an initial login prompt. Enter your full email address as the user name and your email password given to you.

Depending on your web browser you may have to create an exception for the sites certificate to allow you to login to the welcome screen.  Click on the Horde icon.  At this stage you can also manage email forwarding & set up auto responders for your accounts.

Upon selecting that option you will see the login for Horde Mail giving you a choice of language.  Simply click on the ‘Log in’ button to proceed.

At the welcome screen, you’ll notice a navigation bar along the left side. The little boxes with ‘+’ signs in them indicate that they can be expanded to show submenus. Click on ‘Inbox’ to display your inbound mail queue. The number to the right of ‘INBOX’ (if present) indicates how many new messages are waiting.

If you have multiple email accounts you will see the individual accounts have a separate folder. Simply expand that account and click on the Inbox to display that accounts emails.

To read a message simply click on the subject or ‘From’ id. If you delete notes, they will simply appear with a strike-through line. To permanently delete (and free up your server disk space) you must click on ‘Purge Deleted’.

Always be sure to log out of Horde when you are finished (note the command at the bottom of the lefthand navigation pane).

Example of reading a note:
To send a new email, click on the ‘Compose’ icon at the top of the screen. Here is an example of creating a new email

Note 1: Use this area to add attachments to your note. Click the ‘Browse’ button to select the files on your pc you wish to attach. Then click the ‘Attach’ button to upload the files. The ‘Message Composition’ window will open in a new browser window and you may not notice this area at the bottom of the note. It may be necessary to use the scroll bar on the right side to move the window down to the Attachments area.

Note 2: This button will show the status of attached files. It is only functional once you have attached a file per the instructions under Note 1.

recession busting tips for small business

remind your existing customers your still there

in hard times we need to make sure that we retain all our customers.  Make sure you keep your customers informed & interested using targeted marketing and good old customer service.  Throw a party or a competition everyone loves a freebie and its a great oportunity to connect and promote new services.

create interest in new services

Utilise newsltters, promotions and email campaigns to promote new services to your existing customers.

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